E-Fulfillment
Children’s dreams all over Europe
Biking has been all the rage in recent years, and our Logwin warehouse in Traiskirchen is helping an up-and-coming Austrian bike manufacturer expand its Europe-wide B2B network. All of the company’s partially assembled bikes, as well as a wide variety of accessories, make their way from this location to dealers both within and outside the EU. We pick and ship over 200,000 bicycles and more than 350,000 accessory shipments each year for this customer alone – including customs clearance for non-EU countries such as the United Kingdom.
The lion’s share of our work begins when the sea freight containers with bikes and accessories, like helmets, fenders, and bike racks, arrive at our warehouse – the shipments travel to our facility from the three European ports of Ravenna, Italy; Hamburg, Germany; and Koper, Slovenia. The preassembled bicycles are then placed in special boxes in our high-bay or block warehouse on special pallets made of iron racks, allowing them to be stacked more compactly without causing damage or scratches.
The first barcode and serial number checks are already carried out during the digital goods receipt process, as this is the only way to trace a bike from its place of origin back to the end customer in case of a dispute – a cornerstone of outstanding quality management. And the bikes themselves are also thoroughly inspected, with damaged boxes promptly reported to the manufacturer. Thanks to a warehouse management system with a direct customer and dealer interface, they can keep their eye on everything.
Incoming orders are sent out to retailers either via a package delivery or trucking company, depending on the size. During picking, we always check the serial numbers and other information one last time. To this day, the rest of the fulfillment process is still perfectly coordinated manual work: packing, shipping, customs clearance. That’s something you can always count on with us.