10.06.11
A1 Telekom Austria AG uses Logwin overnight service
- © A1 Telekom Austria AG: Logwin collects the
pre-picked items for overnight delivery
at the central warehouse of A1 Telekom
Austria AG in Vienna on daily basis.
Grevenmacher (Luxembourg) – The global logistics service provider Logwin, has been given responsibility for supplying more than 130 depots of A1 Telekom Austria AG. Since March this year Logwin has been delivering modems, media boxes, cables and telephones direct to the boxes of A1 Telekom Austria’s field engineers.
A1 Telekom Austria AG has teamed up with Logwin to completely redesign its distribution concept for supplying its field engineers. The field engineers used to have to collect the articles from 85 different A1 Telekom Austria regional warehouses themselves. Compared with the old system, thousands of kilometers traveled can be saved each year with immediate effect. Since Logwin collects the parts from A1 Telekom Austria’s central warehouse in Vienna every day, an additional benefit is that stocks there could be reduced by 40 per cent, and distribution has been speeded up considerably and all deliveries arrive on time.
Central warehouse for regional distribution
Logwin organizes distribution direct from A1 Telekom Austria’s central warehouse in Vienna. “We collect one or two truckloads of parts from A1 Telekom Austria’s warehouse at around 10:00 p.m., using scanners to record the incoming consignments and transport them to the Logwin hub,” explains Andreas Kerschner, Director Operations Transport and Retail Networks at Logwin. The parts are pre-picked in sealed boxes. Logistics staff sort the boxes at the Logwin hub in Vienna according to destination and consignee, and distribute them to the delivery vehicles. The drivers document the acceptance of the goods with a ‘hub-out’ scan.
Distribution and returns management in a single step
Around 1,300 field engineers are in action on behalf of A1 Telekom Austria every day. Since the distribution system was changed, they can access just under 300 depots throughout Austria for parts supplies. A1 Telekom Austria uses Logwin’s guaranteed delivery service for three-quarters of deliveries. Every day, just after midnight 15 vans leave the Logwin terminal in Vienna in order to make their rounds of the field engineer depots and deliver the required replacement and service parts. “At most A1 Telekom Austria locations we deliver into the building or office, leaving the articles in the relevant field technician’s box,” says Andreas Kerschner. “At other A1 Telekom Austria locations there is a heated container especially for delivering and collecting the sensitive electronic parts.” Logwin guarantees that consignments will arrive by 7.00 a.m., with an arrival scan confirming delivery for the drivers. In the same workstep they can collect return consignments for A1 Telekom Austria’s returned goods center. “The field engineers simply have to leave the parts that are no longer required or that are defective in a shipment package inside their box or container before leaving work,” explains Andreas Kerschner.
Well planned, quickly delivered
All delivery rounds are fixed in advance. A1 Telekom Austria sends an EDI notification each day to a central server, while short-term notifications are sent to the delivery person’s handheld device. In addition, the Logwin hotline is available 24 hours a day, 7 days a week for any questions.
In future A1 Telekom Austria is planning to have the parts delivered direct to the customer service technician’s car. The aim is to increase efficiency and to service more customers per day. With the new distribution concept developed in collaboration with Logwin, the company ensures that all parts reach the place they are needed in the shortest possible time.
A1 Telekom Austria
With 5.1 million mobile telephone customers and 2.3 million land lines, A1 Telekom Austria is Austria’s leading telecommunications company. It originated in July 2010 from the merger between Telekom Austria and mobilkom austria. Customers benefit from a comprehensive service offering from a single provider that includes telephone, fax, Internet and TV connections.
A1 Telekom Austria is part of the Telekom Austria Group – a leading telecommunications company in the EU region. Telekom Austria Group operates in eight EU countries and employs 9,700 staff in its Austria segment. The Austria segment achieved sales of 3,064.2 million euros in 2010, while sales of Telekom Austria Group totaled 4,650.8 million euros in the 2010 financial year.
You can find more information at www.a1telekom.at
More information on Logwin AG.
More information on the business segment Solutions.
Contact:
Andreas Kerschner
Director Operations Transport and Retail Networks
at the Logwin business segment Solutions
Phone: +43 1 866366200
andreas.kerschner@logwin-logistics.com
Dominique Simone Klopp
Public Relations
Phone: +352 719690-1354
Fax: +352 719690-1359
pr-info@logwin-logistics.com
Logwin AG |ZIR Potaschberg |5, an de Laengten |6776 Grevenmacher |Luxembourg
